Refund and Returns Policy

Overview

At The Material.ism Project, we take pride in the quality and uniqueness of our products. Please note that all sales are final, and we do not accept returns or issue refunds.

No Returns or Refunds

Due to the nature of our products, we are unable to offer returns or refunds once an order has been placed. We encourage you to review product descriptions and details carefully before making a purchase.

Shipping Damage & Insurance Claims

While we do not accept returns, we understand that damage can occasionally occur during shipping. To ensure your purchase is protected, we include shipping insurance with all orders. If your item arrives damaged, please follow these steps:

  1. Take clear photos of the damaged item and packaging.
  2. Contact us at [email protected] within 14 days of receiving your order.
  3. We will assist you in filing a claim with the shipping carrier or insurance provider.

Need Assistance?

If you have any questions about our policies or need further assistance, feel free to reach out to us at [email protected]. We are happy to help!

Thank you for your understanding and support!